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Demo

Messages & guest care

Reply to guests in their own language

Messages from every channel and from direct bookings arrive in one inbox. Roomrise translates both ways, AI drafts a reply in the guest's own language, and you choose whether AI only suggests or is allowed to send.

Trần Thu HàRivertide Boutique Hotel
That's billed separately at check-out. I can add it to the invoice if you want it combined.
09:12 · Sent
Please combine it for me. When will I get the invoice?
✦ Suggested reply0%English

Of course, I'll combine it for you. The e-invoice will be emailed within 24 hours after you check out, with an itemized statement so you can check each charge.

⚠ Unsupported-claim flag · The reply gives a specific time (24 hours) that doesn't match the property data. Staff must verify before sending.
Use suggestionDismissOther language

Screens shown in English for readability. The Roomrise workspace itself is in Vietnamese today.

What it does

One inbox for every channel

Messages from Booking.com, Expedia, Airbnb and guests who booked through your link sit in one place, with the conversations that need a reply at the top.

Two-way translation

Guest messages come with a Vietnamese translation. You type in Vietnamese, the guest receives it in their own language, and you can still review the version you sent.

AI writes in the guest's language

Replies are drafted from the booking, room, dates and conversation history, written directly in the guest's language, with a Vietnamese version for you to read.

Suggest or automatic, your choice

By default, AI only suggests. Turn on Automatic and AI sends the replies it is confident about, and hands the rest to a person.

Staff can take over any time

Once a staff member takes a conversation, AI stays out of it.

Roomrise AI assistant

A single workspace that gathers conversations needing your call, open tasks and conversations you have taken over, with AI drafts and warnings before you send.

One guest message, from the question to the reply that goes out

The guest writes in their own language, the message arrives with a Vietnamese version, AI drafts a reply in that same language, and staff read it, edit it and only then send. Choose a step below to stop on it.

A Korean guest writes: a suggested reply is ready, and a person reviews it before it is sent

Illustrated with demo data. The cursor is only a drawing; the steps below are clickable.

Guests write in their language, your team works in its own

Incoming messages arrive with a translation for your team. What you type is translated into the guest's language before it sends, and you can still read back your own version. If translation fails, the message still goes out as written, never lost.

  1. 1

    Guest writes

    Korean

  2. 2

    You read

    English

  3. 3

    You type

    English

  4. 4

    Guest receives

    Korean

Lý Phương ThảoKoreanAuto-translate messages

체크인 시간보다 일찍 도착하는데 짐을 맡길 수 있을까요?

See translation

I'm arriving before check-in time. Can I leave my luggage with you first?

Demo data, shown in English here. In Roomrise today your team reads and types in Vietnamese.

How a reply comes together

From a guest message to a reply you decide how it goes out

Six steps. By default, the last step is you; turn on Automatic and AI only sends the replies it is confident enough about.

  1. 01 · Guest writes

    The message arrives from the channel the guest is using

    The guest writes wherever they booked. You do not have to open each channel's app to see who is asking.

    Hi, could we check out a bit later on the 19th? Our flight is in the evening.

    Arrives from the channel the guest booked on

  2. 02 · Reads the context

    The suggestion knows which booking the guest is on

    Before suggesting a single word, the system reads the exact booking tied to this conversation.

    Booking
    The linked booking
    Room
    The type booked
    Dates
    The night in question
    Conversation history
    The whole thread

  3. 03 · The suggestion appears

    A reply ready to go, with a translation

    You do not start from a blank page. The suggestion is written in the guest's own language, with a Vietnamese translation ready for you to read before you approve it.

    Of course. I have pencilled in a 15:00 checkout for the 19th at no charge. If the room is not booked that night we can stretch it to 16:00.

    Suggested, 94% confidence, English

    Được ạ. Em đã ghi nhận trả phòng 15:00 ngày 19, không tính thêm phí. Nếu tối hôm đó phòng chưa có khách thì em xin thêm tới 16:00.

    Vietnamese translation, shown right under the suggestion

  4. 04 · Guardrail

    AI flags where it might be making something up

    This is the most distinctive part, and the one almost no one else does. Any suggestion that states a number or a time that cannot be traced back to the property's data gets flagged on the spot, before you can hit send.

    • The warning points to the exact spot in question, not a generic alert.
    • A real example: AI states a 15:00 checkout time when the property's data has no such record. The warning fires and asks a person to verify it.
    • You can still send it if it is correct. The guardrail warns, it does not block.

  5. 05 · You edit

    Edit it to match your property's voice

    The suggestion is a starting point. How you talk to guests is not something a machine should decide.

    • Edit directly in the compose box, with nothing to copy elsewhere and paste back.
    • You can delete it all and write your own; the suggestion never blocks your way.

  6. 06 · Send it

    You send it, or AI sends the ones it is confident about

    Suggest mode: nothing goes out until you tap send. Automatic mode: a reply that clears every safety gate sends itself, and the rest waits for a person.

    • The message goes out on the exact channel the guest is writing on, not a separate Roomrise inbox.
    • To reply in a different language, switch it right there, with no need to redraft.

The guest care workflow, from message to reply

  1. Guest message arrives
  2. Guest and booking recognized
  3. Translated to Vietnamese
  4. Context read
  5. AI drafts in the guest's language
Suggest

The reply waits for your approval, edit it and send.

Automatic

Sends on its own when confident enough. Otherwise it hands off to a person, with a notification.

Staff takeover

Once a person has the conversation, AI stays out of it.

One inbox

Messages from any channel arrive in the same place

No need to open each channel to reply to each guest. The suggestion sits right under the guest's message, and it stops at the button you click.

Trần Thu HàRivertide Boutique Hotel
That's billed separately at check-out. I can add it to the invoice if you want it combined.
09:12 · Sent
Please combine it for me. When will I get the invoice?
✦ Suggested reply0%English

Of course, I'll combine it for you. The e-invoice will be emailed within 24 hours after you check out, with an itemized statement so you can check each charge.

⚠ Unsupported-claim flag · The reply gives a specific time (24 hours) that doesn't match the property data. Staff must verify before sending.
Use suggestionDismissOther language

One task at a time, with nothing new to learn

Pick a capability to see the exact screen behind it.

No second tool needed

The suggestion appears right under the guest's message, with no tab to switch to and paste back from.

Guest messages and yours
Two sides, two colors, with send times, so you can tell who said what.
Suggestions with confidence
Every AI draft comes with a number saying how sure it is.
Unsupported-claim flag
When a suggestion cites a number that doesn't match real data, it gets flagged.
Trần Thu HàRivertide Boutique Hotel
That's billed separately at check-out. I can add it to the invoice if you want it combined.
09:12 · Sent
Please combine it for me. When will I get the invoice?
✦ Suggested reply0%English

Of course, I'll combine it for you. The e-invoice will be emailed within 24 hours after you check out, with an itemized statement so you can check each charge.

⚠ Unsupported-claim flag · The reply gives a specific time (24 hours) that doesn't match the property data. Staff must verify before sending.
Use suggestionDismissOther language
A front desk agent stands behind the counter drafting a reply on a phone, with a guest waiting behind them.

Before hitting send

A drafted suggestion shortens the wait, but the message that goes out is still read and sent by a person.

What Roomrise doesn't do yet

Stated right on the capability page, not buried in an internal document.

  • Guest messages run through Booking.com, Expedia, Airbnb and your direct booking page. Other channels do not have an inbox yet.

  • Below the confidence threshold, AI does not send on its own, even with Automatic turned on. This safeguard cannot be turned off.

  • Translation is machine translation. For anything important, you should still read the original.

  • The workspace your staff use to write and send replies is in Vietnamese. The guest-facing message is the exception: AI drafts it in the guest's own language, with a Vietnamese translation for your team to check.

Many property types, one way to run them

Six common setups, from a small hotel to a multi-property operator. Each one turns on the parts it needs and leaves the rest alone.

The lobby of an eighteen-room hotel in the late morning, guests checking in at the desk in the background.
The owner of a small hotel standing at the front desk, reading the arrivals list on a tablet.Hotel ownerHoi An

Small hotel · 18 rooms

Seven in the morning: eleven rooms check out at once while the tour bus is already parked outside.

Night-by-night calendarSales channelsReports
The courtyard of a small homestay in the morning, white sheets on the line, the host walking past with a tray.
A homestay owner sitting on a sunlit balcony step, working on a laptop.Homestay ownerDa Lat

Homestay · 6 units

All six units are full on weekends and one is left on weekdays. The rate has to change night by night.

One booking listDaily rates
The open kitchen of a serviced apartment, a housekeeper wiping the counter, sunlight from the balcony door on the right.
A serviced apartment manager standing in a bright living room, checking a phone.Operations managerHo Chi Minh City

Serviced apartments · 24 units

Monthly stays sit next to one-night stays. Housekeeping needs to know which units get a deep clean and which a quick turn.

Daily operationsHousekeeping
A small operations office in the daytime, three people doing three different jobs around one shared table: one on the phone, one typing, one reading papers; floor plans and printed photos of the properties on the wall.
A multi-property operator sitting in front of two screens in a back office.Portfolio operatorNha Trang

Multi-property · 3 properties

Three properties, three people on shift. On Friday night the owner needs one total, not three separate sheets.

Portfolio reportsAccess by property
Three staff members of a small hotel standing at the front desk, looking at a tablet together.
The manager of an independent hotel leaning over the desk, ticking off the arrivals list with a pen.Hotel managerInternational

Small hotel · 12 rooms

On festival night the whole street raises its prices, and your rate sheet still shows last month.

AI PricingAutomation
The corridor of a nine-room boutique hotel, a housekeeper pushing a linen cart away from the camera, sunlight cut into strips on the stone floor.
A property manager walking along a sunlit corridor, carrying a stack of freshly folded towels.Property managerInternational

Boutique hotel · 9 rooms

A booking question arrives at midnight, and the person who can answer it is asleep.

AI ReplyHousekeepingOTA payouts

Clear answers before you start

The questions we hear most, including what Roomrise doesn't do yet.

What is Roomrise AI Reply?
AI Reply drafts guest replies from the booking, room, dates and conversation history, written in the guest's own language with a Vietnamese version for you to read. It has three modes: Off, Suggest and Automatic.
Does AI reply to OTA guests on its own?
By default, AI only suggests. Turn on Automatic and AI sends the replies it is confident about, and hands the rest to a person. Below the confidence threshold, AI does not send on its own, and this safeguard cannot be turned off.
Which channels can Roomrise answer messages on?
Guest messages run through Booking.com, Expedia, Airbnb and your direct booking page. Other channels do not have an inbox yet. Translation is machine translation, so for anything important you should still read the original.

See Roomrise run on your property.

20 minutes with a person from our team. Tell us how you operate today, and we open the matching screens.

Book a demoSee the AI at work